 | Gardenbirdfeeder - About UsComing from conservation backgrounds we understand the importance of the environment and the products your garden birds and wildlife will thrive with. We source the majority of our wooden products from "FSC" (Forestry Stewardship Council) certified product manufacturers and suppliers. We also recycle our cardboard, printer cartridges, plastic and paper while also reducing our carbon footprint on the environment as best we can by buying locally and British where possible.We are happy to consult with conservation charities or groups who may wish to purchase multiple products such as our specialist Schwegler nest boxes for example. In the past we have advised and supplied a National Trust group, various primary schools and friends of church group, numerous housing trusts and a few well known house construction companies with our products. If you would like to open a business account with us then please contact either our sales manager, Simon on 0759 909 0951 or email: simonbolton@gardenbirdfeeder.co.uk Alternatively: benhatchwell@gardenbirdfeeder.co.uk or timsheppard@gardenbirdfeeder.co.ukOther contact emails: sales@gardenbirdfeeder.co.uk or info@gardenbirdfeeder.co.uk |
| Ordering & Payment OptionsPurchase and pay online- we accept Mastercard, Visa, Amex, JCB, Maestro, Visa Debit, Solo or Paypal payments.Our online payment services including Paypal are provided by a third party in "RBS Worldpay" THE market leader for online payments. This means you are safe and secure when using a bank or credit card via our website. Check out "RBS Worldpay" at www.rbsworldpay.com. Equally we are verified sellers with Paypal. Verified means we have provided all the criteria and information requested by paypal. Please note that if using the paypal service you must have an account with paypal set up.Alternatively you can send a cheque or postal order made payable to Gardenbirdfeeder please include a note on what you are purchasing.Call us on 0759 909 0951 and we can take your payment over the phone with our office payment terminal, subject to office hours.Our Commitment to youAt Gardenbirdfeeder we strive to make your online shopping experience as smooth, safe and as hassle free as possible. To prove our commitment we follow the code of conduct for websites and online businesses with "Safebuy", through safebuys web guidelines for customer safety and service. Look us up at www.safebuy.org under "Home & Garden" (Accreditation number:1001296). These guidelines include displaying our address, identifying our payment provider and forms of payment excepted, having a minimum 14 day period for returns (ours is 30 days no obligation policy). Not to randomly email you and conform to the Data Protection Act 1998. Meaning we do not pass on or sell your details to a third party. |  |
 | DeliveryGetting our deliveries out on time and safely to their destinations is most important. This is why we use ROYAL MAIL, PARCELFORCE and FASTWAY COURIERS. This enables both you and ourselves in most instances to track the item ordered.We set our delivery price at £3.99 within the Uk with exception to larger items in the Schwegler range and some other products where special delivery is required (by pallet for example). Please contact us via email if you are outside the Uk (sales@gardenbirdfeeder.co.uk) for further information on overseas delivery charges or if you would like to order special delivery products off our website.We always get proof for every item we post from our carriers. |
| Returns PolicyIf for any reason you are not completely happy with anything you purchase from us, for any reason, return it within 30 days and we will replace the item or refund your money in full.Our postal address is Returns Dept. 6 Chelwood Mews, Lostock, Bolton. BL64BF please include a note stating the problem or reason for returning your purchase. |  |
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